1. About these Terms
HENRI LEROUX LTD, a private limited company incorporated in England and Wales under company number 17319863, with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, operates the Henri Leroux brand and https://henrileroux.com.
In these Terms, “Henri Leroux”, “we”, “us” and “our” mean HENRI LEROUX LTD. “You” and “your” mean the website user, enquirer or client as the context requires. A “traveller” is a person included in a request. A “supplier” is a third party providing a travel or related service. “Our services” are the planning and coordination services we agree to provide.
These Terms govern website use, enquiries and our own services. Material terms for a particular arrangement may also appear in a written proposal, confirmation or correspondence.
2. Website use and enquiries
Website information is general and is not an offer or guarantee of availability. Submitting a request or receiving an initial response does not itself create a booking or contract. Before a contract is formed, we may accept, decline or ask for more information about a request.
3. When a contract is formed
A contract for a specific service arises only when we issue or accept a written proposal or confirmation and any conditions stated in it are satisfied. The precise confirmation process, included services, supplier terms and other material conditions will be stated in the relevant proposal or correspondence. We do not assume that a payment trigger exists unless it is expressly stated.
4. Our role
Henri Leroux provides request-led travel planning and coordination. We may provide our own planning and coordination services and arrange contact with independent suppliers that deliver transport, accommodation, dining, venue or other travel services. We are not an airline, carrier, hotel operator or vehicle owner or operator.
Our legal role may differ between arrangements and should be stated in the relevant proposal or confirmation. Nothing here makes a definitive claim about travel-agency, package-organiser or other regulatory status where that classification depends on the arrangement and applicable law.
5. Our standard of service
Henri Leroux will perform its own services with reasonable skill and care. We remain responsible for our own obligations, including our own negligence, misrepresentation or breach where liability cannot lawfully be excluded.
6. Suppliers
Supplier services may be governed by the supplier’s terms. We will identify material supplier conditions when applicable and reasonably available before confirmation. A supplier remains responsible for performing its own service; this does not remove our responsibility to use reasonable skill and care in our own selection, communication and coordination work.
Availability, operating conditions and service details may change before confirmation. We cannot promise that every requested supplier or service will be available.
7. Proposals, prices and payment
An estimate is not final until confirmed in writing. Before confirmation, supplier prices and availability may change. A final proposal should state the included services, price, currency, relevant taxes or fees, payment terms and material supplier conditions where applicable.
After confirmation, we will not change the price arbitrarily. A change must have a contractual or legal basis and will be communicated. This version of the Terms does not create a standard deposit, payment deadline or card-payment process.
8. Your responsibilities
You should provide accurate and timely information; have authority to provide information about other travellers; review names, dates, routes and requirements carefully; tell us promptly about changes; comply with applicable supplier rules; and ensure travellers understand relevant confirmations. We do not transfer to you risks that are outside your reasonable control.
9. Passports, visas, health and official advice
Travellers are responsible for passports, visas, entry requirements, health requirements and official travel advice. Requirements can change. Consult the appropriate government, embassy and health authorities. Information we provide is general unless we expressly agree otherwise and is not medical or immigration advice.
10. Accessibility and special requests
Tell us about accessibility needs and special requests as early as possible. We will use reasonable care in communicating and coordinating them, but a supplier’s acceptance is not guaranteed unless documented in the confirmation. Confirmed accessibility or service requirements should be recorded clearly in writing.
11. Client-requested changes
We will consider requested changes but cannot guarantee availability. Any supplier cost or proportionate administrative fee must be disclosed, actually applicable and agreed before the change proceeds.
12. Client cancellation
Applicable cancellation terms, including material supplier restrictions, must be provided before confirmation. Non-refundable third-party costs apply only where disclosed and actually incurred or applicable. Any administrative charge must be transparent, proportionate and agreed. Refunds depend on the confirmation, recoveries from suppliers and mandatory law; we will not retain money without a fair contractual basis.
13. Supplier changes or cancellation
If a supplier changes or cancels a service, we will communicate reasonably and, where within our agreed role, assist in considering alternatives or recoveries. The available remedy depends on the confirmation, supplier terms, sums recoverable and mandatory law.
14. Cancellation or termination by Henri Leroux
Before a contract is formed, we may decline a request. After confirmation, we may cancel or terminate only on a basis stated in the contract, for a material breach, where performance becomes unlawful or impossible, or where another lawful right applies. We will give reasonable notice where circumstances permit and account fairly for money paid.
15. Events beyond reasonable control
Events beyond reasonable control may affect performance. The affected party should communicate promptly and take reasonable steps to mitigate the effect. Rights and financial consequences depend on the contract, supplier terms and mandatory law. This section is not an automatic exclusion of every obligation and does not promise an automatic refund.
16. Liability and consumer rights
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Nothing in these Terms affects rights that cannot lawfully be excluded or limited.
For consumers, we are responsible for foreseeable loss caused by our breach of contract or failure to use reasonable skill and care. We are not responsible for loss that was not reasonably foreseeable, for a traveller’s failure to meet documented responsibilities, or for a supplier failure that was not caused or contributed to by our own breach, negligence or misrepresentation.
We do not set a numerical liability cap in this working version because the commercial and regulatory model is still being developed. Any later limitation must be transparent, proportionate and lawful.
17. Travel insurance
Appropriate travel insurance is strongly recommended. Cover should be reviewed for the traveller, destination and planned activities. We do not provide insurance advice or guarantee that a policy will respond.
18. Website accuracy and availability
We take reasonable care with website information but it may become outdated and does not replace a written confirmation. We do not guarantee uninterrupted access. Nothing in this disclaimer limits liability that cannot lawfully be limited.
19. Intellectual property and acceptable use
Website content is owned by or licensed to HENRI LEROUX LTD unless stated otherwise. You may view it for personal, non-commercial purposes and use normal links or sharing functions. You must not misuse the website, interfere with security, introduce malicious code or use content unlawfully. This section does not prohibit uses permitted by law.
20. Privacy
Our Privacy Policy explains how we handle personal data. Our Cookie Policy describes browser storage technologies.
21. Changes to these Terms
We may update website terms prospectively and will show a new revision date. Revised website terms apply to future website use and future arrangements. Terms incorporated into an existing confirmed contract remain those applicable when the contract was formed unless a later change is validly agreed or required by law. Publishing a revision does not retroactively amend a confirmed contract.
22. Governing law and jurisdiction
These Terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, but consumers retain any mandatory protections and rights to bring proceedings in another competent court that applicable law gives them.
23. Complaints and contact
Please raise a service concern through the agreed service contact or [email protected] so that we can review it. We do not claim membership of an ombudsman or alternative dispute-resolution scheme.
HENRI LEROUX LTD, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Company number: 17319863. Legal: [email protected]. Website: https://henrileroux.com.